Legal
Policies, terms and compliance
Legal and policy information for customers, suppliers and website visitors.
Terms
Legal
Website Terms of Use
These Website Terms of Use explain the conditions, disclaimers and responsibilities that apply when accessing or using the Sucatec website.
Legal
Standard Terms and Conditions
These Standard Terms and Conditions govern all sales and supply of goods and services by Sucatec Pte Ltd.
Supplier Terms
Supplier Terms and Conditions of Purchase
These Supplier Terms and Conditions define the purchase order, quality, traceability, delivery and compliance requirements applied by Sucatec Pte Ltd.
Policies
Data Protection
Privacy Policy
This Privacy Policy explains how Sucatec collects, uses, discloses and protects personal data under applicable data protection regulations.
Quality
Quality Policy
This Quality Policy outlines how Sucatec Pte Ltd delivers products and supply solutions through structured quality management, supplier control, traceability and continual improvement.
Compliance
Compliance Policy for Quality, Ethics and Business Integrity
This Compliance Policy outlines Sucatec’s approach to legal compliance, ethical conduct, supplier standards, data protection and business integrity.
Sustainability and Responsibility
Environmental Policy
This Environmental Policy outlines how Sucatec manages environmental responsibility across operations, products and supply chains.
Ethical Sourcing
Modern Slavery and Ethical Sourcing Policy
This policy defines Sucatec’s commitment to preventing forced labour, human trafficking and unethical practices across its global supply chain.
Responsible Sourcing
Conflict Minerals Policy
This policy outlines how Sucatec supports responsible sourcing, supplier due diligence and transparency relating to conflict minerals.
Trade Compliance
Export Control Policy
This export control policy outlines how Sucatec manages export regulations, sanctions compliance and international trade obligations.
Product Compliance
RoHS and REACH Compliance Policy
This policy outlines how Sucatec manages hazardous substances compliance, supplier declarations, substance data and regulatory documentation.
Disclaimers
Technical Information
Technical Data and Website Content Disclaimer
This technical data disclaimer applies to website content, datasheets, specifications, drawings and generated product information.
Product Responsibility
Product Application and Liability Disclaimer
This product liability disclaimer defines responsibility for product selection, application validation, technical use and customer approval.
Product Documentation
Technical Data Disclaimer for Certificates and Product Documentation
This disclaimer defines the limitations and responsibilities relating to certificates, datasheets, declarations and product documentation.
Fastener Risk Disclaimer
Hydrogen Embrittlement Disclaimer
This disclaimer explains hydrogen embrittlement risk in high-strength fasteners, plated components and customer application responsibility.
Procedures
Returns and Quality Control
Returns and Non-Conformance Procedure
This returns procedure defines how Sucatec manages RMA requests, defective goods, non-conforming products and product claims.
Customer Support
Complaints Procedure
This complaints procedure explains how Sucatec receives, manages, investigates and resolves customer complaints.
Need clarification on policies?
Email [email protected] or contact the team.