Privacy Policy

1. Introduction

This Privacy Policy explains how Sucatec Pte Ltd collects, uses and protects personal data in accordance with applicable data protection regulations. This Privacy Policy explains how we collect, use, disclose and safeguard personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA).

By using this website or providing your personal data, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect Under This Privacy Policy

We may collect and process the following types of personal data:

• Name, company name and job title
• Contact information, including email address and phone number
• Business-related information provided through enquiries or forms
• Website usage data, including IP address, browser type and pages visited

We do not intentionally collect sensitive personal data unless required and explicitly provided.

3. How We Use Personal Data

We process personal data for the following purposes:

• Responding to enquiries and requests
• Providing products, services and quotations
• Managing business relationships
• Improving website functionality and user experience
• Complying with legal and regulatory obligations

Personal data will only be used for the purposes for which it was collected, unless otherwise required by law. For further details on our operational standards, please refer to our Compliance Policy and Modern Slavery and Ethical Sourcing Policy.

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

• Consent – where you have provided clear permission
• Contractual necessity – to fulfil enquiries or transactions
• Legitimate interests – for business operations and improvement
• Legal obligations – where required by law

5. Disclosure of Personal Data

We may disclose personal data to:

• Employees and authorised personnel
• Suppliers, service providers and partners involved in delivering services
• Regulatory authorities where required by law

We do not sell or trade personal data.

6. International Data Transfers

As a global business, Sucatec may transfer personal data to countries outside your jurisdiction.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR and PDPA requirements.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal or regulatory obligations.

8. Data Security

As part of this Privacy Policy, Sucatec implements appropriate technical and organisational data protection measures to safeguard personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under GDPR, where applicable, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent where applicable

Under PDPA Singapore, you have the right to:

• Access your personal data held by us
• Request correction of your personal data
• Withdraw consent for data use, subject to legal limitations

Requests may be made using the contact details below.

10. Cookies and Website Tracking

This website uses a small number of cookies and similar technologies. They fall into two groups:

• Essential – needed for the site to work, such as keeping your place in the Ask AI assistant during your visit and protecting our forms from spam. These do not need your consent.
• Visitor analytics (only with your consent) – we use Google Analytics and Zoho SalesIQ, loaded through Google Tag Manager, to record which pages are visited, how visitors reach the site, and to recognise returning visitors who have contacted us. These set cookies and may log your IP address, approximate location, browser type and pages viewed. They load only after you choose Accept on the cookie notice. We do not use them for advertising.

You can change your choice at any time with the Cookie settings link in the website footer. Declining does not affect your use of the site. Browsers that send a Global Privacy Control signal are treated as having declined. You can also delete cookies in your browser settings.

Visitor analytics data is processed by Google and Zoho on our behalf and may be linked to your enquiry in our customer records if you contact us. See Sections 5 and 6 for disclosure and international transfers, and Section 9 for your rights.

11. Data Accuracy and Updates

Sucatec Pte Ltd takes reasonable steps to ensure that personal data collected and processed is accurate, complete and up to date. Users are encouraged to inform us of any changes to their personal data to ensure continued accuracy.

We may periodically review and update personal data to ensure compliance with applicable data protection regulations and to maintain the quality of our records.

12. Third-Party Links

This website may contain links to third-party websites. Sucatec is not responsible for the privacy practices or content of such websites.

13. Changes to This Policy

Sucatec reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.

Continued use of the website constitutes acceptance of any changes.

14. Contact Information

For any privacy, data protection or compliance-related enquiries, please contact:
Sucatec Pte Ltd
Email: [email protected]

This Privacy Policy is reviewed periodically and updated to reflect current regulations, standards and company practices.

Last updated October 2026