Home / FAQ
Frequently asked questions
Short answers about ordering, products, standards and compliance. If yours is not here, ask us.
Ordering and supply
Where do you supply?
We supply worldwide. Sucatec is based in Singapore, with an operation in Indonesia, and we ship to customers in many countries.
How do I get a quote?
Send your part numbers or a description of what you need through the contact form, by email or on WhatsApp. A specialist replies within one business day with a quote or questions.
Are prices and lead times on the site?
No. Prices and lead times are confirmed in your quote, because they depend on the item, quantity and destination.
Can you supply items that are not in the catalogue?
Often we can source them. Send us the details and we will check.
Do you offer vendor managed inventory?
Yes. We can hold stock for you and keep shelves topped up. See the VMI page for how it works.
Products and technical
What do you sell?
ESD products and cleanroom consumables: wipers, tacky mats, gloves, garments, ESD bags, wrist straps and grounding, tapes, tweezers, test equipment, paper and stationery.
Which ESD standard should I follow?
It depends on your customers and region. ANSI/ESD S20.20 and IEC 61340-5-1 are the two main programme standards. See our comparison guide, and confirm with your quality team or auditor.
What is the difference between anti-static and ESD safe?
Anti-static means a material makes little charge. ESD safe normally refers to materials that are static dissipative or conductive and can control charge. See the guide on ESD vs anti-static.
Which wipers suit my cleanroom class?
Sealed-edge continuous filament polyester wipers suit the cleaner classes. Knitted or nonwoven wipers suit less demanding areas. See the guides on choosing wipers.
Can you send datasheets?
Yes. Ask for the datasheet for any item. Many product pages link to one.
Quality and compliance
Are your products RoHS and REACH compliant?
Product pages show RoHS and REACH status where we hold it. Ask us if you need a statement for a particular item.
What if something arrives wrong or damaged?
Tell us straight away. Our returns and non-conformance procedure and complaints procedure explain what to do.
Where are your policies?
See the legal and policies pages for our terms, quality, privacy, export control and other policies.
More: how to order, datasheets and compliance, guides and the standards assistant.
Still have a question?
Ask us and a specialist will reply within one business day.
- Reply within one business day
- We supply worldwide, from Singapore
- No obligation, no spam
Prefer to chat? WhatsApp +65 8839 1637 or email [email protected].